The staff at this property were wonderful. Everyone was warm, helpful and seemed to genuinely enjoy their jobs - including the front desk, the bar, the restaurant at breakfast, housekeeping, etc. The property is located in the Salamanca neighborhood, where there are many Michelin restaurants and both local and international luxury shops. We enjoyed weaving up and down the streets to discover new and familiar brands, great dining, etc. The area around the hotel is extremely safe, and easy to navigate.
Laurel
fevereiro de 2025
Breakfast was delicious; service a little patchy as it was busy so had to order some things several times. Location was the best: so close to some great shops, bars, restaurants and a short walk to the Retiro Park and most museums, the Palace etc. The staff were very efficient and friendly and the bar area was nice to have drinks in. It was in a peaceful location, despite the access to shops etc.
Julie
março de 2025
Staff was very friendly. The rooms were very comfortable & spacious. The beds were nice & comfy. The lighting was good in the room. There is a safe in the closet which we used. They re-stocked water bottles every afternoon. The daily housekeeping was nice. The toiletry products that are provided are really good. Ate in the restaurant for breakfast only but it was really good...great eggs! The area is perfect around the hotel. Easy walking to the Park, the Prado, restaurants & shopping. We would definitely stay here again!
Jackie
junho de 2024
Perfect location, very efficient staff at reception desk, rooms are very clean but quite small. Very comfortable bed! Good shower! Good breakfast!
Marcus
maio de 2024
Top class boutique hotel in a very smart upmarket area of Madrid. The staff were very attentive, the bar area really superb, the adjoining restaurant some of the best food we ate in Madrid and the area very sophisticated and quiet. The best choice for Madrid if you want to be slightly away from the main shopping area and experience a high class Madrid lifestyle for a few days.
Nigel
março de 2024
The agility of the staff desk team, our room was not meeting our expectations and they changed us to a better room very quick.
Juan
fevereiro de 2023
really great hotel to stay alone or with partner. I like everything. Especially was impressed with cleanliness, quality of facilities, beds was amazingly comfy (very good pillows). Breakfast was included and it was a la carte service, which was great! absolutely fantastic experience and surely I will come back again.
Gregory777
novembro de 2023
Fantastic location very nice boutique hotel, nice lobby good staff and amazing breakfast
Paula
dezembro de 2023
We absolutely loved Totem Madrid. The location is excellent. Quiet but within 20 to 30 minutes walk to all attractions. The staff are also excellent. Very friendly and so welcoming. Rooms are well appointed, clean and very comfortable.
Sarah
abril de 2024
Great location
Claire
março de 2024